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Title
Text copied to clipboard!Healthcare Navigator
Description
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We are looking for a Healthcare Navigator to assist patients in understanding and accessing the healthcare system. This role is essential in helping individuals, especially those from underserved communities, navigate complex medical, insurance, and social service systems. The Healthcare Navigator will work closely with patients, families, healthcare providers, and community organizations to ensure that individuals receive the care and support they need.
The ideal candidate will have a strong understanding of healthcare systems, excellent communication skills, and a passion for helping others. You will be responsible for assessing patient needs, providing education about health insurance options, assisting with enrollment, and connecting patients to appropriate healthcare and community resources. This position requires empathy, cultural sensitivity, and the ability to work with diverse populations.
As a Healthcare Navigator, you will play a critical role in improving health outcomes by reducing barriers to care. You will help patients understand their rights and responsibilities, explain medical terminology and procedures, and advocate on their behalf when necessary. You may also assist with scheduling appointments, arranging transportation, and following up to ensure continuity of care.
This role may involve working in hospitals, clinics, community centers, or remotely, depending on the needs of the organization and the population served. Flexibility, problem-solving skills, and a commitment to health equity are essential for success in this position.
If you are passionate about making a difference in people’s lives and have the skills to guide them through the healthcare system, we encourage you to apply for this rewarding opportunity.
Responsibilities
Text copied to clipboard!- Assist patients in understanding and accessing healthcare services
- Provide education on health insurance options and enrollment
- Coordinate care and connect patients to community resources
- Advocate for patients within the healthcare system
- Help schedule medical appointments and arrange transportation
- Follow up with patients to ensure continuity of care
- Maintain accurate records and documentation
- Collaborate with healthcare providers and social service agencies
- Identify and address barriers to care
- Support patients in managing chronic conditions
Requirements
Text copied to clipboard!- Bachelor’s degree in health sciences, social work, or related field
- Experience in healthcare navigation or patient advocacy
- Strong communication and interpersonal skills
- Knowledge of healthcare systems and insurance programs
- Ability to work with diverse populations
- Empathy and cultural sensitivity
- Organizational and problem-solving skills
- Proficiency in Microsoft Office and electronic health records
- Bilingual skills a plus
- Ability to work independently and as part of a team
Potential interview questions
Text copied to clipboard!- Do you have experience working as a healthcare navigator or patient advocate?
- What strategies do you use to help patients understand complex medical information?
- How do you handle situations where patients face barriers to care?
- Are you familiar with Medicaid, Medicare, and private insurance plans?
- Can you describe a time you successfully connected a patient to needed services?
- How do you ensure accurate documentation and follow-up?
- What languages do you speak fluently?
- Are you comfortable working in community settings or making home visits?
- How do you maintain patient confidentiality?
- What motivates you to work in healthcare navigation?
